“I commend the Global Spectrum staff for their hard work, tireless efforts, and professionalism which showcases the BankUnited Center on both a national and international level and truly makes it 'The Best Mid-Size Venue in the World'! By bringing the best in entertainment programming to South Florida and providing state-of-the-art amenities and unbeatable service, Global Spectrum continues year after year to make the University of Miami shine!”
Donna E. Shalala
University of Miami |
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 In the area of Customer Service, Global Spectrum has created a proprietary, company-wide program that is called "How You Doin'?." This distinctive phrase encourages all employees at a venue to engage in conversation with customers, not only to assist them and make their experience more enjoyable, but to be part of a process that also serves as a gauge for the venue's own customer service performance. We truly believe in providing a quality, positive, first-class experience for every customer who attends an event, as well as every promoter who brings an event to a Global Spectrum-managed venue.
"Our customers are our Most Valuable Players in our business," said Peter Luukko, President of Comcast-Spectacor and Chairman of Global Spectrum. "We will do whatever it takes to make our guests have the best possible experience each and every time they come to our facilities or come in contact with our employees."
Top Ten "How You Doin'?" Customer Service Principles: |
- Customer First
- Golden Rule
- Listen
- Think "YES"
- Be Professional
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- Positive Attitude
- 24-Hour Rule
- Everybody Sells
- Enthusiasm
- Do It Now
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