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WHY PRIVATE MANAGEMENT? | SCOPE OF SERVICES | PRE-OPENING SERVICES | GREEN INITIATIVES
CONSULTING AUDITS & ADVISORY SERVICES | CUSTOMER SERVICE | COMMUNITY SERVICE

"How You Doin'?"



customer servicesIn the area of Customer Service, Global Spectrum has created a proprietary, company-wide program that is called "How You Doin'?." This distinctive phrase encourages all employees at a venue to engage in conversation with customers, not only to assist them and make their experience more enjoyable, but to be part of a process that also serves as a gauge for the venue's own customer service performance. We truly believe in providing a quality, positive, first-class experience for every customer who attends an event, as well as every promoter who brings an event to a Global Spectrum-managed venue.





Top Ten "How You Doin'?" Customer Service Principles:


  1. Customer First
  2. Golden Rule
  3. Listen
  4. Think "YES"
  5. Be Professional
  1. Positive Attitude
  2. 24-Hour Rule
  3. Everybody Sells
  4. Enthusiasm
  5. Do It Now






WHY PRIVATE MANAGEMENT? | SCOPE OF SERVICES | PRE-OPENING SERVICES | GREEN INITIATIVES
CONSULTING AUDITS & ADVISORY SERVICES | CUSTOMER SERVICE | COMMUNITY SERVICE



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